Privacy collection notice
If you would like any further information about our privacy policies or practices,please contact us.
Personal information includes information or an opinion about an individual that is reasonably identifiable. For example,this may include your name and contact details.
What personal information do we collect?
We may collect the following types of personal information:
We may collect these types of personal information either directly from you,or from third parties.
We may collect this information when you:
Why do we collect,hold,use and disclose personal information?
We may collect,hold,use and disclose your personal information for the following purposes:
We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests,personalise your experience and enhance the products and services that you receive.
When no longer required by us,unless required by law to retain it,we will take reasonable steps to destroy or de-identify your personal information securely.
Do we use your personal information for direct marketing?
We may send you direct marketing communications and information about us and our services. This may take the form of emails,SMS,mail or other forms of communication. You may opt-out of receiving marketing communications and information from us by directing your request using the contact details set out below or by using the opt-out facilities provided (e.g. an unsubscribe link).
To whom do we disclose your personal information?
Disclosure of personal information outside Australia
We may disclose personal information outside of Australia to third party suppliers of payment processing services (e.g. Stripe) located in the United States of America.
We may also disclose personal information outside of Australia to third parties located in China – in particular,to: Tencent Holdings Limited and its related bodies corporate to the extent required under WeChat’s terms and conditions; Aliyun,to the extent necessary to provide cloud storage services on a database hosted in Australia; and Hangzhou Aoyunhui Technology Co. Ltd,to the extent necessary to provide services to you via the App known as the Feng Xiang Jie Long Little App which is licensed to us by that entity.
When you provide your personal information to us,you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with the Privacy Act. We will,however,take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Privacy Act (including the Australian Privacy Principles).
'Cookies'are small files containing small amounts of information that store information on your computer,mobile phone or other device. Cookies are downloaded to your device when you log in to our website or the Apps,or use certain website and/or App features,and are then sent back to the originating server on each subsequent visit,or to another server that recognises that cookie.
They enable the entity that put the cookie on your device to recognise you across different websites,services,devices and/or browsing sessions. You can disable cookies,but our website and/or the Apps may not work as intended for you if you do so.
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse,interference and loss,as well as unauthorised access,modification or disclosure and we use a number of physical,administrative,personnel and technical measures to protect your personal information. In particular:
However,we cannot guarantee the security of your personal information.
Accessing or correcting your personal information
You can access the personal information we hold about you by contacting us using the below contact information. Sometimes,we may not be able to provide you with access to all of your personal information and,where this is the case,we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate,out of date,incomplete,irrelevant or misleading,please contact us using the below contact information and we will take reasonable steps to ensure that it is corrected.
Making a complaint
f you think we have breached the Privacy Act,or you wish to make a complaint about the way we have handled your personal information,you can contact us about your complaint using the below contact information. Please include your name,email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily,please let us know and we will provide you with information about the further steps you can take.
Dragon Bay Group Pty Ltd
Level 9 Avaya House 123 Epping Road
Macquarie Park NSW 2113
By email: email@example.com
By telephone: +61 2 8875 7978
Effective date: 28 February 2020